common problem

about order

 

Q What should I do if I haven't received the package yet?

A If you have the logistics number of the package, you can check it on our order inquiry page. If not, if our customer service personnel contact sale@jplandshop.com , we will contact you as soon as possible.


Q How should I pay for my order?

A Our website currently supports bank transfer, FPS, FPS.


Q Is your website safe?

AYou can rest assured that shopping in our online store is safe. We use the latest security systems and encryption software to keep your personal details such as name, address and bank details safe.


Q What should I do if I receive wrong or damaged product?

A We are sorry to hear that you have received an incorrect or damaged product. Please contact us at sale@jplandshop.com as soon as possible, emailing your order number, the name/product code of the item you received and any further details. We will contact you within 3 business days to resolve your issue.


Q Can I modify the order content?

A Once you have placed your order, it is not possible to amend any details, it is received directly by our warehouse team and has already started processing your order.

 

 

About shipping

 

Q How will the product be shipped?

A We provide DHL express, SF express, Jiahong logistics, BUYUP, EBUY delivery. If the order is over HKD500, you can enjoy free shipping, otherwise you need to pay HKD30 for shipping. Some products in Taiwan are HKD45.


Q What other areas can you deliver according to schedule?

A We will only send to the following areas: Hong Kong, Macau, Taiwan.


Q How long is the usual shipping time?

A Usually after placing an order, it is expected to receive the product within 7-20 working days. (Including 2-5 working days for print-on-demand production time)

*Delivery time = production time + shipping time

 

About returns

 

Q Do you have return service?

A. Please follow the steps below to return the product:

1. Contact sale@jplandshop.com within 14 days (from the day you receive the product), and you need to submit a picture of the product in question.

2. My customer service team will reply you by email within 1-3 working days (except holidays).

3. After we receive the returned product, we will send you an email to confirm.

*Reminder: There is no refund for the customized face painting service.

Q Will you refund the shipping cost of the item?

A Sorry, we do not offer free returns. Any return costs will be at your expense.


Q What should I do if I receive wrong or damaged product?

A We are sorry to hear that you have received a damaged product. Contact us at sale@jplandshop.com within 14 days of purchase with pictures of the faulty product and we will be in touch to resolve the issue.


Q How long is the usual processing time?

A We will process your return as quickly as possible, but sometimes it may take up to 14 days to process your refund after you return the item to us. If you have not received a refund after 14 days of returning the item, please contact us at sale@jplandshop.com immediately and provide proof of postage information from your return receipt and we will investigate further.


Q How can I check my return status?

A You will receive an email notification once we have received your return. You will then also receive an email from us stating that your refund has been processed. Please note that payments may take 3-5 business days to appear in your account, depending on the card issuer.

about order


Q What should I do if I haven't received the package yet?

A If you have the logistics number of the package, you can check it on our order inquiry page. If not, if our customer service staff contact sale@jplandshop.com, we will contact you as soon as possible.


Q How should I pay for my order?

A Our website currently supports bank transfer,FPS.


Q Is your website safe?

A You can rest assured that shopping in our online store is safe. We use the latest security systems and encryption software to keep your personal details such as name, address and bank details safe.


Q What should I do if I receive wrong or damaged product?

A We are sorry to hear that you have received an incorrect or damaged product. Please contact us at sale@jplandshop.com as soon as possible, emailing your order number, the name/product code of the item you received and any further details. We will contact you within 3 business days to resolve your issue.


Q Can I modify the order content?

A Once you have placed your order, it is not possible to amend any details, it is received directly by our warehouse team and has already started processing your order.





About shipping


Q How will the product be shipped?

A We provide DHL express, SF express, Logistics International Holdings, BUYUP, EBUY shipping. If the order is over HKD500, you can enjoy free shipping, otherwise you need to pay a shipping fee of 30 HKD.Some commodities in Taiwan are 45HKD .


Q What other areas can you deliver according to schedule?

A We will only send to the following areas: Hong Kong, Macau, Taiwan.


Q How long is the usual shipping time?

A Usually after placing an order, it is expected to receive the product within 7-20 working days. (Including 2-5 working days for print-on-demand production time)

*Delivery time = production time + shipping time



About returns


Q Do you have return service?

A. Please follow the steps below to return the product:
1. Contact sale@jplandshop.com within 14 days (from the day you receive the product), and you need to submit a picture of the product in question.

2. My customer service team will reply you by email within 1-3 working days (except holidays).

3. After we receive the returned product, we will send you an email to confirm.

*Reminder: There is no refund for the customized face painting service.



Q Will you refund the shipping cost of the item?

A Sorry, we do not offer free returns. Any return costs will be at your expense.


Q What should I do if I receive wrong or damaged product?

A We are sorry to hear that you have received a damaged product. Contact us at sale@jplandshop.com within 14 days of purchase with a picture of the faulty product and we will be in touch to resolve the issue.


Q How long is the usual processing time?

A We will process your return as quickly as possible, but sometimes it may take up to 14 days to process your refund after you return the item to us. If you have not received a refund within 14 days of returning your item, please contact us immediately at sale@jplandshop.com with proof of postage information from your return receipt and we will investigate further.


Q How can I check my return status?

A You will receive an email notification once we have received your return. You will then also receive an email from us stating that your refund has been processed. Please note that payments may take 3-5 business days to appear in your account, depending on the card issuer.