常见问题
关于订单
Q 我还没有收到包裹应如何处理?
A 请使用sale@jplandshop.com或Instagram 跟我们联络，我们会尽快处理。
Q 我应如何支付我的订单?
A 我们的网站目前支援银行转帐,过数易,转数快。
Q 你们的网站安全吗?
A您可以放心，在我们网店购物是安全的。我们使用最新的安全系统和加密软件来确保您的个人详细信息（例如姓名、地址和银行详细信息）安全。
Q 如果我收到错误或破损产品应如何处理?
A 得知您收到了错误或破损产品，我们深感遗憾。请尽快与我们联络sale@jplandshop.com 或Instagram，电邮请包含您的订单号、您收到物品的名称/产品代码以及任何进一步的详细信息。我们将在3 个工作日内与您联系以解决您的问题。
Q 我可以修改订单内容吗?
A 一旦您下订单，就无法修改任何详细信息，我们会直接收到订单，并且已经开始处理您的订单。
关于运送
Q 商品会以什么方式运送?
A 我们以澳门邮政、SF express、窝蜂代收、 EBUY代收运送。
Q 你们还有什么地区可以按排送货的?
A 我们会寄送以下地区: 香港、澳门、新加坡、澳洲。
Q 通常运送时间会多久?
A 运送时间包括处理订单+货运时间：
通常下单后会在1-3个工作日内处理订单；
运送时间包括处理订单+货运时间：
通常下单后会在1-3个工作日内处理订单
运送时间：
香港& 澳门：
标准配送：约3-7 个工作日
快递服务：约2-5 个工作日
亚洲地区：
标准配送：约7-15 个工作日
大洋洲：
标准配送：约10-20 个工作日
- 注：运送时间可能因物流公司、天气或海关清关等因素而有所延迟，敬请见谅。
关于退换
Q 你们有退货服务吗?
A.请遵从以下退回产品步骤说明:
1.在14天内（从收到产品的那天起）联络sale@jplandshop.com，需要提交有问题的产品图。
2.我的客服团队会在1-3个工作天(假期除外)以电邮回覆您。
*温馨提示:客制化似颜绘服务不设退款。
Q 你们会退回货品的运费吗?
A 很抱歉，我们不提供免费退货。任何退货费用将由您自费。 （除商品有破损情况）
Q 如果我收到错误或破损产品应如何处理?
A得知您收到了有破损的产品，我们深感遗憾。在购买后14 天内与我们联络sale@jplandshop.com ，并附上故障产品的图片，我们将与您联系以解决问题。
Q 通常处理时间是多久?
A我们会在15 个工作天内处理您的退款，如果您在第15 个工作天后仍未收到退款，请及时联络我们：
-联络电邮：sale@jplandshop.com
并提供退货收据中的邮资信息证明，我们会进一步调查，确保您的权益。
About order
Q: What should I do if I have not received my package?
A: Please contact us via sale@jplandshop.com or Instagram, and we will handle your issue as soon as possible.
Q: How can I pay for my order?
A: Our website currently supports payments via bank transfer , PayMe , and FPS (Faster Payment System) .
Q: Is your website secure?
A: Rest assured, shopping on our website is safe. We use the latest security systems and encryption software to ensure that your personal details (eg, name, address, and bank details) are secure.
Q: What should I do if I receive an incorrect or damaged product?
A: We are truly sorry to hear that you received an incorrect or damaged product. Please contact us via sale@jplandshop.com or Instagram as soon as possible. When emailing, please include your order number , the name/product code of the item(s) received, and any other relevant details. We will get back to you within 3 business days to resolve the issue.
Q: Can I modify my order after placing it?
A: Once your order is placed, no modifications can be made. We receive orders directly and begin processing them immediately.
Shipping Information
Q: What shipping methods are available?
A: We ship via Macau Post , SF Express , Hive Box , and EBUY Collection Point .
Q: Which regions do you deliver to?
A: We only deliver to the following regions: Hong Kong , Macau, Singapore and Australia .
Q: How long does shipping usually take?
A: Shipping time includes order processing + transit time:
Order processing: Typically 1-3 business days after placing an order.
Transit time:
Hong Kong & Macau
Standard delivery: Approximately 3-7 business days
Express service: Approximately 2-5 business days
Asia Region:
Standard delivery: Approximately 7-15 business days
Oceania Region:
Standard delivery: Approximately 10-20 business days
Note: Delivery times may be delayed due to logistics, weather, or customs clearance.
Returns & Refunds
Q: Do you offer a return service?
A: Please follow the steps below to return a product:
- Contact sale@jplandshop.com within 14 days (starting from the day you receive the product) and provide photos of the faulty product.
- Our customer service team will respond via email within 1-3 business days (excluding holidays).
Note: Customized portrait drawing services are non-refundable.
Q: Will you reimburse the shipping cost for returns?
A: Unfortunately, we do not provide free return shipping. Any return shipping fees must be paid by the customer (except for products with defects).
Q: What should I do if I receive an incorrect or damaged product?
A: We sincerely apologize for the inconvenience. Please contact us within 14 days of purchase at sale@jplandshop.com and attach photos of the defective product. We will contact you to resolve the issue.
Q: How long does it take to process a refund?
A: We will process your refund within 15 business days . If you have not received your refund after the 15th business day, please contact us promptly:
- Email: sale@jplandshop.com
Please provide proof of postage fees from your return receipt so we can investigate further and safeguard your rights.