常見問題
關於訂單
Q 我還沒有收到包裹應如何處理?
A 請使用sale@jplandshop.com或Instagram 跟我們聯絡，我們會儘快處理。
Q 我應如何支付我的訂單?
A 我們的網站目前支援銀行轉帳,過數易,轉數快。
Q 你們的網站安全嗎?
A 您可以放心，在我們網店購物是安全的。我們使用最新的安全系統和加密軟件來確保您的個人詳細信息（例如姓名、地址和銀行詳細信息）安全。
Q 如果我收到錯誤或破損産品應如何處理?
A 得知您收到了錯誤或破損産品，我們深感遺憾。請儘快與我們聯絡 sale@jplandshop.com 或Instagram，電郵請包含您的訂單號、您收到物品的名稱/產品代碼以及任何進一步的詳細信息。我們將在 3 個工作日內與您聯繫以解決您的問題。
Q 我可以修改訂單內容嗎?
A 一旦您下訂單，就無法修改任何詳細信息，我們會直接收到訂單，並且已經開始處理您的訂單。
關於運送
Q 商品會以甚麼方式運送?
A 我們以澳門郵政、SF express、窩蜂代收、EBUY代收運送。
Q 你們有甚麼地區可以按排送貨的?
A 我們會寄送以下地區: 香港、澳門、新加坡、澳洲、新西蘭、加拿大。
Q 通常運送時間會多久?
A 運送時間包括處理訂單+貨運時間：
通常下單後會在1-3個工作日內處理訂單；
運送時間包括處理訂單+貨運時間：
通常下單後會在1-3個工作日內處理訂單
運送時間：
香港 & 澳門：
標準配送：約 3-7 個工作日
快遞服務：約 2-5 個工作日
亞洲地區：
標準配送：約 7-15 個工作日
北美洲&大洋洲：
標準配送：約 10-20 個工作日
- 註：運送時間可能因物流公司、天氣或海關清關等因素而有所延遲，敬請見諒。
關於退換
Q 你們有退貨服務嗎?
A.請遵從以下退回產品步驟說明:
1.在14天內（從收到産品的那天起）聯絡sale@jplandshop.com，需要提交有問題的産品圖。
2.我的客服團隊會在1-3個工作天(假期除外)以電郵回覆您。
*溫馨提示:客製化似顏繪服務不設退款。
Q 你們會退回貨品的運費嗎?
A 很抱歉，我們不提供免費退貨。任何退貨費用將由您自費。（除商品有破損情況）
Q 如果我收到錯誤或破損産品應如何處理?
A 得知您收到了有破損的產品，我們深感遺憾。在購買後 14 天內與我們聯絡 sale@jplandshop.com，並附上故障產品的圖片，我們將與您聯繫以解決問題。
Q 通常處理時間是多久?
A 我們會在15 個工作天內處理您的退款，如果您在第15 個工作天後仍未收到退款，請及時聯絡我們：
-聯絡電郵：sale@jplandshop.com
並提供退貨收據中的郵資信息證明，我們會進一步調查，確保您的權益。
About order
Q: What should I do if I have not received my package?
A: Please contact us via sale@jplandshop.com or Instagram, and we will handle your issue as soon as possible.
Q: How can I pay for my order?
A: Our website currently supports payments via bank transfer, PayMe, and FPS (Faster Payment System).
Q: Is your website secure?
A: Rest assured, shopping on our website is safe. We use the latest security systems and encryption software to ensure that your personal details (e.g., name, address, and bank details) are secure.
Q: What should I do if I receive an incorrect or damaged product?
A: We are truly sorry to hear that you received an incorrect or damaged product. Please contact us via sale@jplandshop.com or Instagram as soon as possible. When emailing, please include your order number, the name/product code of the item(s) received, and any other relevant details. We will get back to you within 3 business days to resolve the issue.
Q: Can I modify my order after placing it?
A: Once your order is placed, no modifications can be made. We receive orders directly and begin processing them immediately.
Shipping Information
Q: What shipping methods are available?
A: We ship via Macau Post, SF Express, Hive Box, and EBUY Collection Point.
Q: Which regions do you deliver to?
A: We deliver to the following regions: Hong Kong,Macau,Singapore,Canada,New Zealand and Australia.
Q: How long does shipping usually take?
A: Shipping time includes order processing + transit time:
Order processing: Typically 1-3 business days after placing an order.
Transit time:
Hong Kong & Macau
Standard delivery: Approximately 3-7 business days
Express service: Approximately 2-5 business days
Asia Region:
Standard delivery: Approximately 7-15 business days
North America Region & Oceania Region:
Standard delivery: Approximately 10-20 business days
Note: Delivery times may be delayed due to logistics, weather, or customs clearance.
Returns & Refunds
Q: Do you offer a return service?
A: Please follow the steps below to return a product:
- Contact sale@jplandshop.com within 14 days (starting from the day you receive the product) and provide photos of the faulty product.
- Our customer service team will respond via email within 1-3 business days (excluding holidays).
Note: Customized portrait drawing services are non-refundable.
Q: Will you reimburse the shipping cost for returns?
A: Unfortunately, we do not provide free return shipping. Any return shipping fees must be paid by the customer (except for products with defects).
Q: What should I do if I receive an incorrect or damaged product?
A: We sincerely apologize for the inconvenience. Please contact us within 14 days of purchase at sale@jplandshop.com and attach photos of the defective product. We will contact you to resolve the issue.
Q: How long does it take to process a refund?
A: We will process your refund within 15 business days. If you have not received your refund after the 15th business day, please contact us promptly:
- Email: sale@jplandshop.com
Please provide proof of postage fees from your return receipt so we can investigate further and safeguard your rights.